About Me
Strategic IT Leadership
Strategic IT Professional with 20+ years of experience leading enterprise IT initiatives, software development, and digital transformation across diverse sectors. Evolved from hands-on developer to cross-functional leader, consistently aligning technology with business goals. Skilled in infrastructure optimization, cybersecurity, and implementation of enterprise platforms including Salesforce, HubSpot, Sage ERP, HRMS, and Microsoft 365.
Successfully led IT operations for major projects across conferences and exhibitions, healthcare, finance, trading, media, food and beverage, tailoring, retail, and government sectors. Known for building resilient IT ecosystems, driving innovation, and delivering measurable business value.
Highlights
Languages
Education
Master of Information Technology
University of the Punjab, Pakistan
Bachelor of Computer Science
AIOU, Pakistan
Core Competencies
š ļø Technology & Platforms
š¼ Enterprise Systems
āļø Cloud & Virtualization
š Infrastructure & Networking
š Project & Management Tools
š Web & Digital Platforms
Experience
Employment History
IT Manager, INDEX Holding, Dubai
May 2007 ā Present (18+ years)
Promoted: Software Developer ā IT Supervisor ā IT Manager
Key Responsibilities:
- ā¢ Provide strategic leadership for IT operations across INDEX Holding and its subsidiaries, aligning digital initiatives with business objectives across industries including healthcare, exhibitions, media, tailoring, retail, F&B, and government services.
- ā¢ Led the design, development, and implementation of multiple enterprise applications, including event management systems, mobile applications, a centralized loyalty system, e-commerce solutions, and custom web applications.
- ā¢ Oversaw successful deployments of enterprise systems such as Salesforce, HubSpot, E-Touches, HRMS, Sage ERP, and Microsoft 365 E5.
- ā¢ Led migration from Cisco telephony to Microsoft Teams Direct Routing, streamlining unified communications and reducing infrastructure costs.
- ā¢ Implemented Cisco Meraki-based network across headquarters and 25 branch offices, creating a unified, centrally managed network with enhanced security and visibility.
- ā¢ Managed IT infrastructure for 350+ international exhibitions and conferences, ensuring seamless and secure operations.
- ā¢ Built and mentored a high-performing IT team, cultivating innovation, ownership, and continuous professional development.
Software Engineer, Digital Track, Sialkot
February 2005 ā March 2007 (2 years 2 months)
Key Responsibilities:
- ā¢ Designed and developed custom ERP, retail, and web-based applications using Oracle 8, Developer 6i, and JSP.
- ā¢ Led full-cycle development from initial concept design, requirements gathering, and system architecture to coding, testing, deployment, and post-launch support.
- ā¢ Collaborated closely with business users and stakeholders to ensure each application met operational needs and scalability requirements.
- ā¢ Provided ongoing system enhancements, troubleshooting, and user training to maintain performance and support business continuity.
Key Achievements
š Digital Transformation
Delivered full-scale digital transformation across INDEX Holding, integrating Salesforce, HubSpot, HRMS, ERP, and Microsoft 365 into a unified enterprise ecosystem.
š Unified Communications
Led migration from Cisco telephony to Microsoft Teams Direct Routing, cutting communication costs and improving cross-office collaboration.
š Network Infrastructure
Implemented Cisco Meraki-based network across 25 branches, centralizing management and enhancing security and uptime.
š± Enterprise Applications
Developed and deployed enterprise-level event management, mobile apps and loyalty systems, enabling automation and data-driven decision-making.
āļø Cloud Adoption
Spearheaded cloud adoption via AWS, optimizing hosting, scalability, and disaster recovery capabilities.
š¤ Event Technology
Managed IT operations for 350+ international exhibitions and conferences, ensuring 100% system uptime and secure connectivity.
Contact Me
Get in touch
Iām available for leadership roles, consulting, and large-scale technology initiatives.